Effective Date: 2025-01-01

1. Introduction

Eromica (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this policy.

2. Eligibility

  1. Age Restriction:
    This website and its services are intended for users who are 18 years of age or older. By accessing our website, you confirm that you are at least 18 years old and that the purchase, use, and import of our products comply with the laws of your jurisdiction.
  2. Data from Minors:
    We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will delete such information immediately. If you are a parent or guardian and believe your child has accessed this website, please contact us at info@eromica.com.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you provide explicit consent (e.g., subscribing to newsletters or marketing emails).
  • Contract: To fulfill contractual obligations (e.g., processing and delivering your orders).
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our website, secure transactions, and enhance customer experience.

4. Information We Collect

  1. Information You Provide:
    • Personal Information: Name, email address, phone number, shipping and billing addresses.
    • Payment Information: Payment details are processed by third-party payment providers and are not stored on our servers.
  2. Information Collected Automatically:
    • Device and Browsing Data: IP address, browser type, operating system, referring URLs, and on-site activity.
    • Cookies and Tracking Technologies: Files that collect data for analytics, marketing, and functional purposes.
  3. Information from Third Parties:
    • Advertising Platforms: Data from tools such as Google Ads, Facebook Pixel, and Conversion API.
    • Social Media: Data from platforms like Facebook and Instagram for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver targeted advertising.

  1. Types of Cookies:
    • Necessary Cookies: Essential for the basic functionality of our website.
    • Analytics Cookies: Help us understand how users interact with the site.
    • Marketing Cookies: Enable personalized advertising.
  2. Cookie Management:
    • Users can manage cookie preferences through our cookie banner or browser settings.
    • Disabling cookies may affect website functionality.

6. How We Use Your Information

We use your data to:

  • Process Orders: Fulfill and deliver your purchases.
  • Enhance Website Functionality: Analyze traffic and improve user experience.
  • Marketing: Provide targeted promotions (with your consent).
  • Legal Compliance: Meet regulatory and tax obligations.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy:

  • Order Information: Retained for 7 years to comply with tax and accounting regulations.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.
  • Analytics Data: Retained for up to 26 months (per Google Analytics default retention policies).

After the retention period, data will be securely deleted or anonymized.

8. Sharing Your Data

We share your data only as necessary to:

  • Process Payments: With payment gateways.
  • Deliver Orders: With shipping and logistics providers.
  • Run Analytics: With platforms like Google Analytics and Facebook.
  • Host Services: With website hosting and IT support providers.

All third parties adhere to data protection regulations and have signed agreements to protect your data.

9. Restricted Shipping Countries

We do not ship adult toys to countries where such products are prohibited by law, including but not limited to:

  • Saudi Arabia
  • United Arab Emirates
  • India
  • Malaysia
  • Maldives
  • Thailand
  • Vietnam

Buyer Responsibility: It is the buyer’s responsibility to ensure that the purchase and import of items comply with their local laws. Eromica is not liable for confiscations or legal actions resulting from customs restrictions.

10. Security Measures

We take appropriate measures to safeguard your data:

  • Encryption: All transmitted data is encrypted using SSL.
  • Access Control: Only authorized personnel can access personal data.
  • Regular Audits: Security protocols are reviewed periodically.

11. International Data Transfers

As we operate globally, your data may be transferred to and processed in countries outside your jurisdiction.

  • EU/EEA Compliance: For transfers outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.
  • By using our website, you consent to these transfers as necessary for our operations.

12. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the deletion of your data, subject to legal requirements.
  • Data Portability: Request a copy of your data in a structured format.
  • Withdraw Consent: Opt out of marketing emails at any time.

To exercise these rights, contact us at info@eromica.com.

13. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal obligations. Updates will be communicated via our website or email. Your continued use of the website after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at: